How Osome Accelerated Adverse Media Screening and Reduced False Positives by 90%

Osome is a digital business assistant supporting more than 27,000 SMEs across Asia, handling incorporation, accounting and compliance for a fast-growing customer base. As onboarding volumes scaled, adverse media screening became a bottleneck: each client took up to 20 minutes to review, and a high rate of false positives meant analysts were spending most of their time clearing alerts that posed no real risk.

Osome partnered with Vivox AI to deploy AI-powered screening agents across its adverse media workflow. The agents review each client against media sources, filter out irrelevant matches and document every decision in a fully transparent, auditable trail, so analysts focus only on the alerts that genuinely require human judgement.

The results:

• Adverse media screening time reduced from 20 minutes to 2 minutes per client
• False positives reduced by 90%
• 30% additional analyst capacity unlocked without increasing headcount
• Faster onboarding for higher-risk customers
• Auditable compliance reports with full transparency

With screening no longer a bottleneck, Osome scaled its compliance operations in step with customer growth while keeping accuracy and control firmly in place.

Download the full case study to learn how AI-powered adverse media screening helped Osome scale compliance operations.